Shipping & returns

Shipping

• Canada Post from Surrey, BC. All prices in CAD.
• Flat $7.50 untracked shipping, anywhere in Canada.
• Most orders ship within 2 business days and arrive in 2–7.
• Local? Choose free studio pickup at checkout and come say hi.

Returns & exchanges

• Unworn handmade pieces: 14 days from delivery, full refund to original payment.
• Earrings, custom commissions, and gift cards are final sale (hygiene and one-of-one reasons).
• Something arrived broken? Photo + order number to dirtybirdjewellery@gmail.com and we'll make it right — no forms, no fuss.

Permanent jewellery

Welded pieces can't be returned (they're literally attached to you), but your first re-weld is free — save the chain and text 778-549-1805.

Event tickets

Reschedule with 48 hours' notice, or transfer your seat to a friend anytime. See event FAQs.